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Is there a practical model to use to solve problems?

By Bamboo In The Wind


I have formulated a framework on how to approach problem-solving.

1. Inspect the problem and define the problem clearly

I have realized that it is not prudent to jump into solution mode immediately and under the temptation to get over the problem at hand. Often we are forced to act with our own pressure and external factors that push us to act on inconclusive data. I recognize that it is vital to understand the issue fully. In some cases, a small problem can become a big one with inappropriate actions. In other cases, asking the right set of questions result in problem inspection from various angles and it has often resulted in me finding that the problem is really not a problem that needs a solution beyond appropriate explanation! 

2. Isolate facts of life from genuine problems

I have often realized there are certain issues which are facts of life. There are some things that you can do nothing about. They’re not problems; they are merely facts of life. We need to deal with the facts of life with settlements in the form of acceptance. When our team members are struggling with facts of life as a problem, I have learned to keep my communication with them transparent about what I can help them with and where they need to work on acceptance of such facts of life rather than treat them as problems.

3. Challenge the definition from all angles.

Beware of any problem for which there is only one definition. The more ways you can define a problem, the more likely it is that you will find the best solution. The omnidirectional look at the problem is as important as looking at the context surrounding the situation when the problem is reported.

4. Identify multiple possible solutions.

Any solution to the problem has an impact. I have learned to identify affected parties due to any problem and its solution. Product is affected, and people using and developing the product are also affected. I have also learned to develop more than one possible solution so the stakeholders' points of view can be accommodated. Quality of product, costs of time from people involved, costs of implementation, and the ease with which the solution translates into benefits are in my opinion the best ways to come up with solutions.

5. Make a decision.

Once all aspects of the solution are assessed then deciding on a course of action is important. The longer you put off deciding on what and how to take the next step to resolve the problem, the cost starts rising and usually the impact of delay in decision-making results in deteriorating brand - "You". 

6. Identify responsibilities.

Who exactly is going to carry out the solution or the different elements of the solution? Otherwise, nothing will happen, and you have no recourse but to implement all solutions yourself which may not be the right approach.

7. Put the solution under watch for success.

It is important to check that the intended solution is having an intended effect. I have learned to keep the flexibility to put measurement criteria of success in place and also openness to altering the course with everyone's input in case the solution had assumption errors that need corrective steps. As a leader having the courage to accept failed strategies and correcting the course is, in my opinion, the most important part of making an impact in resolving problems.

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