Skip to main content

Think how you come across!

By Bamboo In The Wind

One scenario exposes you to discrepancies between the treatment you receive as you move from initial interest to committing to sale to post-sales support.

As you experience the product and need help, you get the sense that you are expected to be in the queue, figure it out, and refer to the manual. 

You find that you are no more a priority once you are a customer and reflect a completed sales transaction.

The transaction is scuttling temporarily. It translates into one-off interaction.

The other scenario shows you an entirely consistent treatment from showing interest to buying something to receiving full support well into settling down with the product usage.

The experience is fulfilling, accountable, and caring. It has the potential to develop the desire for repeat interaction.

Do you care about who you are solving it for? Solving the problem continues beyond building cool stuff. 

Comments

Post a Comment

Popular posts from this blog

Checks and balances!

By Bamboo In The Wind
Defining a good purpose, setting a target goal and getting people working on them is usually not enough! There are too many aspects involved in getting the results we want. For example, there is an aspect of painting the big picture, working on motivation management, productivity tracking, building experimentation labs, and erecting resilient systems that systematize the workflows. Just putting bodies to work and defining milestones rarely achieves the right results. The other aspects that help march towards the milestones in an orderly manner, they are equally important. At the very least, they make objectives widely understandable and results more attainable. The job of a thought leader is to enable progress and enable recovery. Therefore, it is never enough to have just ideas. Those with ideas also have the responsibility to assemble the work environment in such a way as to create situations containing the energy disperses. Energy dispersal from lack of clarity, loss of motivation, ...
Post a Comment
Next »

Liked? Or Respected?

By Bamboo In The Wind
It is easy to bend backwards and accomodate others. When you do so, it is obvious to generate affection that leads to you being likeable. You tend to be always available, seek others' attention more that what your needs are for yourself, or do things to transactionally connect with others. As long as you continue doing what others prefer, you are sure to be liked! And who does not like to liked like that! People pleasing acts have huge downsides. It is different when you set boundaries, take a principled stand about when do you indulge with collaborative activity involving others and when you focus on your priorities. Principles drive energies, brings rigor and sets responsibilities. It is governed with consistency and you come across that uniform, thought and consistent in any and every situation as against preferential. Obviously, principled person is hard to pierce into. When you do, you will discover rythem of clear communication, prioritisation, importance of building long-ter...
Post a Comment
Next »

Own it!

By Bamboo In The Wind
Owning is an act of proactive work.  You own through willingness and willingness emerges as a result of feeling the sense of belonging. Initiative helps define baby steps that gives you access to responsibility. Responsibility allows you to take actions that give you the power to influence but never control the outcomes. However, this act of taking baby steps eventually lets us be owners - of our own decisions. Owning vital responsibility usually results in desired results and happiness for yourselves or owning responsibility can sometimes mean taking an arduous endless path to make those around you happy. The best you can do is to own your decisions and accept the outcomes you get.
Post a Comment
Next »