There are instances where everything looks in order. Structures are rightly in place. Right roles are defined. Responsibilities are distributed. Bi-directional open communication is expected to take place. And with that, collective work is expected to turn out productive. Yet, when the action begins, everything breaks apart. Productivity dwindles, cooperation is missing, and ad hoc interactions are commonplace. That creates chaos. No one appears in charge even though there is someone responsible. It clearly is a sign of broken communication channels. A well-orchestrated workplace focuses on methods to communicate bottom-up and top-down. It encourages patient listening, internalizing, and responding rather than reacting. All effective open communication channels are a result of making such communication possible. Often, the structures are set such that you centralize communication of every bit of your activity to someone in the hierarchy. Over time, it turns into a permission-based...
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